Frequently Asked Questions

Have any questions? They might already be answered below. If not, contact me through the contact page or email info@nailzbybella.com!

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Why do I need to buy a sizing kit instead of measuring my nails myself?

Many long hours are spent to create something just for you! The best way to make sure your set will fit properly is to try on the false nails ahead of time, especially if you are new to sculpted Apres Gel-x tips (the false nails are thicker on the apex of the nail, making the nail feel strong while appearing like it's floating over your nail).

What if I don't have the sizing kit at the time of ordering my custom set?

No problem! Once you receive your sizing kit, you can send measurements via the contact page or email them at info@nailzbybella.com. Please use the format left pinky to right thumb, with each size separated by a comma (ex. 7,4,4,5,1,1,5,4,4,7).

How do I know which Custom Set tier to order?

Along with the tier description in the product details, you can visit the Gallery for example prices. For questions on specific set designs, feel free to contact me by instagram, through the contact page, or email info@nailzbybella.com.

How long will my order take?

Creating a set can take 2-6 weeks depending on your spot in the queue, beginning from when nail sizes have been received (either at time of purchase or via email/contact page). Shipping can take 1-5 business days depending on your shipping location.

Refunds and returns?

Returns can be submitted within 30 days of purchase (with refunds once the product is received) and refunds or replacements can be issued if there is proof of damage upon the item's delivery. An order can be cancelled and refunded if the custom set not been started yet. If a custom set is ordered and nails sizes have not been received in more than 60 days, the order will be automatically cancelled and refunded. Please check the policies at the bottom of the website for more info, or contact via the contact page for help with a refund.

Sketches?

When you purchase a $15 digital sketch, you can see what the final product will look like! You will also have the freedom to provide feedback and add or remove any designs according to your desired set. This is recommended for Tiers 4-8, and the processing time is up to 1 week to receive the sketch through email.